FAQs

Services and pricing

  • We charge the following fees:

    • Leasing fee (only charged to seek a new tenant)

    • Lease preparation fee

    • Ongoing management fee

    • Monthly administration fee (includes unlimited statements and access to landlord portal)

    Fees are calculated as a proportion of your property's rental amount and can be negotiated depending on the number of properties we manage for you.

  • We provide full-service management to ensure your property is well-maintained and returning the highest amount possible.

    This includes:

    1. Tenant screening: Rental history, affordability and reference checks (with tailored processes for international applicants)

    2. Rent collection and arrears management: Ongoing monitoring and prompt renter communication

    3. Maintenance: Transparent quotes and reliable tradespeople

    4. Inspections: Detailed reports with photos and clear, proactive recommendations

    5. Owner portal: Real-time access to statements

    6. Compliance and dispute management: Full compliance with NSW tenancy laws and NCAT representation where required

  • To provide dedicated attention to each property, our property managers handle a manageable number of properties. This allows them to offer personalised service and maintain a high level of care for each property.

    The exact number changes over time and depends on the complexity of the properties in each portfolio.

  • Yes, we assign a dedicated property manager to your property, ensuring consistency and personalised service. Your property manager will be your primary point of contact for all matters related to your property.

  • Our property managers are experienced and licensed professionals with extensive backgrounds in real estate and property management. They are continuously trained to stay updated on industry best practices and legislation changes.

    Read more about us here.

  • We offer multiple communication channels, including email, phone, WhatsApp and SMS - and we pride ourselves on our quick response times.

  • We understand our owners have busy schedules and aren't always available to chat during business hours, so we do our best to be available when you need us to be.

  • We manage properties all over Sydney to meet the needs of owners with geographically diverse investment portfolios.

New leases

  • Tenant screening is critical to minimising issues with rent arrears and property damage. We conduct thorough background checks, including affordability, rental history, and references, to ensure we select reliable and responsible tenants for your property.

  • Yes, we involve landlords in the tenant selection process.

    We'll summarise applications received, make suggestions and provide guidance based on our professional experience - then it's over to you to make the final decision.

Ongoing management

  • We manage the entire lease renewal process, including negotiating terms with tenants and preparing the necessary documentation.

    Our goal is to secure long-term, stable tenancies for your property, while keeping in mind when you may need the property back.

  • We conduct regular rent reviews to ensure your property’s rent is aligned with current market conditions. This helps maximise your rental income while remaining competitive in the market.

  • We conduct regular inspections, twice yearly at a minimum, to ensure your property is maintained in excellent condition.

    For new tenancies, we book the first inspection within the first 3 months to help identify and address any potential issues early.

    As the law allows up to 4 inspections per year, our approach is to reserve 2 for follow-ups as needed.

  • Handling maintenance efficiently is crucial for maintaining property value and tenant satisfaction. We coordinate with licensed tradespeople to address maintenance issues promptly and efficiently.

    We don't require owners to pre-approve a maintenance budget, ensuring that you always have the opportunity to consider each request.

    For after-hours repairs, we take time to educate tenants on what constitutes an 'urgent repair', to minimise the risk of unapproved costs.

Arrears and disputes

  • We have a proactive approach to managing rent arrears. We initiate rent arrears follow-up immediately upon a tenant falling 24 hours behind on rent. If necessary, we take appropriate legal action to protect your interests.

  • We firmly believe disagreements and disputes can be resolved amicably between the parties involved.

    Having said that, we have a strong track record in representing landlords in tribunal cases. Our experienced property managers are well-versed in tenancy laws and strive to resolve disputes effectively to protect your interests.

Still have questions?

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